Express Shipping:

If customer selects Express shipping, the customer will pay the UPS.com posted shipping rates from Postal Code 11729 plus an additional Expedited Handling Fee listed on the Confirmation Page at checkout. This may also include additional charges for packages that exceed the UPS Size Requirements (Dim Charges). Express orders placed before 1:00pm EST will ship the same day. Express orders placed after 1:00pm EST will ship the next business day.

Ground Shipping:

All orders will be shipped by Atlantic Medical Supply Inc. using UPS or USPS within the United States.

Most ground shipping orders, ship within two business days. The customer will pay the UPS.com posted shipping rates from Postal Code 11729 for orders under $125.00.

Please check our Special Notices page for Holiday Hours or Unscheduled/Scheduled Closures (I.E. Weather Related, Inventory etc...). If a delay longer than seven business days (Holiday Hours and Unscheduled/Scheduled Closures I.E. Weather Related, Inventory etc... are not counted as business days) will occur an email will be sent. These delays are usually caused by a manufacturers back order.

Undeliverable Packages:

All packages that are returned to Atlantic Medical Supply, Inc due to a insufficient, incomplete or non deliverable address are subject to a $5.00 service charge plus the customer will be responsible for the re-shipping charge that is equal to the original shipping charge.

Order Cancellations:

Atlantic Medical Supply must be notified via phone (516) 249-0191, for all cancelled orders prior to 3:45pm EST on the same business day as ordered for a full refund to a customers credit card. If an order is cancelled after 3:45pm EST on the same business day website credit will be issued in the full amount of the order (including shipping). A refund voucher will be issued via phone or email and can be applied for future orders. Refund vouchers do not expire.

Returns:

Atlantic Medical Supply Inc will accept any returns* as long as they are in resellable condition, and are in the original manufacturers packaging, or if the customer received the wrong item(s) due to a mistake on our part. If the customer orders the wrong item, we will accept the return as long as it is in resellable condition. Restocking fees may apply.

All returns must have prior authorization. Please email customer service within 30 days of the invoice to receive a return authorization form and return shipping information. Atlantic Medical Supply Inc. can not take responsibility for any item(s) returns without the RA form supplied by Customer Service.

All acceptable and approved returns (with RA form enclosed in package) will be issued a website credit voucher in the full amount of the order excluding the original shipping costs. Voucher can be used for future purchases and does not expire.

*Atlantic Medical Supply cannot accept returns of sterile items for resale due to the possibility of contamination. This includes but it not limited to:

-Needles

-Syringes

-IV Solutions

-IV Administration Sets

-Catheters

-Adhesive Bandages (Band-Aids)

-Sterile Gauze Products

Clearance Items:

All items sold in the Medical Clearance are final sale and do not carry a manufactures warranty. All products are sold as is and any damages are noted in the item description.

RX Products and Controlled Substances:

Regulations require us to limit the sale of Pharmaceuticals only to registered, licensed healthcare professionals. A copy of the DEA Certificate and Medical License must be emailed or faxed to customer service, within 24 hours of the order being placed.

State Regulations:

You are responsible for checking your state laws and regulations to be sure you are allowed to purchase medical supplies. Laws vary and change from state to state, so please contact your state health board to assure you are allowed to legally purchase the medical supplies you are in need of.

Age Requirements:

You must be of legal age in your state to purchase medical supplies.

Violation of this could result in your being reported to your specific state health board.

Credit Card Fraud:

Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent order. Please do not order unless you are sure you have the correct products and permissions. If you do need to cancel an order please see the refund policy below.

You are not allowed by any means to make a purchase with someone else's credit card, even with consent. If you are caught violating this policy we will forward the transaction to the proper authorities in your region. We take credit card fraud very seriously and will file charges. All transactions are logged with IP Addresses and we will use any means to have violators prosecuted, no matter how small the transaction.

SWINE FLU PANDEMIC:

DO TO THE SWINE FLU PANDEMIC ALL SALES OF MEDICAL MASKS ARE NON-RETURNABLE UNTIL FURTHER NOTICE. This is for the safety of any personnel that might have to handle the merchandise. All sales are final. Please be sure to order the right items: If you have any questions about a product, please email the sales department at sales@atlanticmedsupply.com