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Special Notices

COVID-19 SHIPPING UPDATE 3/16/2020:

All of our shipping partners (carriers) are open and operational; inclusive of states that have implemented strict stay-at-home policies. Due to concerns from the COVID-19 pandemic, carriers are being challenged with managing through all of the business closures nationwide. 

The following changes have been temporarily implemented by our carrier partners: 

Small Parcel Carriers – UPS & USPS

UPS:

Delivery Attempts – If a customer’s office is going to be closed for more than a week due to the pandemic, the carriers will only make one (1) attempt and not three (3) attempts (normal procedure) before returning your shipment back to Atlantic Medical Supply, Inc. 

Please be sure to provide a delivery address that is attended and will be receiving packages. In the event the package is not deliverable and returned to Atlantic Medical Supply, the receiver is responsible for the original shipping charges, the return shipping charges and reship charges (equal to the original shipping fees). SHIPPING FEES ARE NON-REFUNDABLE.

Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination.

USPS:

For closed businesses, mail on the delivery route is returned to the Delivery unit and will be held for 10 days under current policies. Customers can request a temporary hold for their mail up to 30 days. Caller Box customers should contact their local office to discuss how they will be handling the pickup of this volume. Any high volume customer will be contacted to discuss pickup options as well. 

For additional USPS Coronavirus Updates please visit: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Residential-Customers


Special Notices:


COVID-19 UPDATE:

As the demand for Medical Supplies increases, Atlantic Medical Supply is working around the clock 7 days a week to continue to process and ship orders as quickly as possible.

Some inbound freight may be delayed due to restrictions throughout the United States, which may cause a delay in shipping certain items.

If a lengthy delay occurs on specific items be assured that Atlantic Medical Supply will contact our customers with information and expected shipping times.

If an item is out of stock on the website be assured that we are talking with our suppliers on a daily basis to restock as soon as the items are made available to us.

Atlantic Medical Supply, Inc is taking every precaution necessary during this virus outbreak to assure our customers that all items are shipped from a clean virus free environment and we will continue to keep our customers updated on any possible mandatory closings as a result of the Covid-19 virus.

Until further notice Atlantic Medical Supply cannot accept returned items as the sterilty and unknown contamination can not be verified for the safety of our valued customers.

Be safe and best regards,
Atlantic Medical Supply, Inc