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Terms of Shipping, Purchasing & Returns


All of our shipping partners (carriers) are open and operational; inclusive of states that have implemented strict stay-at-home policies. Due to concerns from the COVID-19 pandemic, carriers are being challenged with managing through all of the business closures nationwide. 

The following changes have been temporarily implemented by our carrier partners: 

Small Parcel Carriers – UPS & USPS


Delivery Attempts – If a customer’s office is going to be closed for more than a week due to the pandemic, the carriers will only make one (1) attempt and not three (3) attempts (normal procedure) before returning your shipment back to Atlantic Medical Supply, Inc. 

Please be sure to provide a delivery address that is attended and will be receiving packages. In the event the package is not deliverable and returned to Atlantic Medical Supply, the receiver is responsible for the original shipping charges, the return shipping charges and reship charges (equal to the original shipping fees). SHIPPING FEES ARE NON-REFUNDABLE.

Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination.


For closed businesses, mail on the delivery route is returned to the Delivery unit and will be held for 10 days under current policies. Customers can request a temporary hold for their mail up to 30 days. Caller Box customers should contact their local office to discuss how they will be handling the pickup of this volume. Any high volume customer will be contacted to discuss pickup options as well. 

For additional USPS Coronavirus Updates please visit:


Effective 3/13/20 and until further notice Atlantic Medical Supply cannot accept any returned items as the sterilty and unknown contamination can not be verified once it has shipped from our facilty.
No exeptions will be made, and Atlantic Medical will return to normal return policies once we have been notified that it is safe to do so.
Please understand this is for the safety and protection of our staff and our valued customers.

Credit Card Charges, Chargebacks and Disputes:

All charges from Atlantic Medical Supply will appear on the purchaser’s statement as AMS OF LONG ISLAND, DEER PARK NY. Should there be any questions or concerns please contact our customer service department at 516-249-0191, 9am-4pm, Monday – Friday, prior to initiating a dispute with your bank. All chargebacks/disputes are subject to a $30 bank processing fee.

Express Shipping:

If customer selects Express shipping, the customer will pay the posted shipping rates from Postal Code 11729 plus an additional Expedited Handling Fee listed on the Confirmation Page at checkout. This may also include additional charges for packages that exceed the UPS Size Requirements (Dim Charges). Express orders placed before 12:00pm EST will ship the same day. Express orders placed after 12:00pm EST will ship the next business day. UPS delivers Monday through Friday only and does not consider Holidays and weekends as business days.

Ground Shipping:

All orders will be shipped by Atlantic Medical Supply Inc. using UPS or USPS within the United States. Most ground shipping orders, ship within two business days. The customer will pay the or posted shipping rates from Postal Code 11729 for orders under $200.00. All orders over $250.00 will receive free UPS Ground shipping. Free shipping does not include Alaska or Hawaii. If a delay longer than seven business days (Holiday Hours and Unscheduled/Scheduled Closures I.E. Weather Related, Inventory etc... are not counted as business days) will occur an email will be sent. These delays are usually caused by a manufacturers back order.

Undeliverable Packages:

All packages that are returned to Atlantic Medical Supply, Inc due to a insufficient, incomplete or non deliverable address are subject to a service charge equivalent to the original shipping fee. If the customer requires reshipment they are responsible for all shipping costs.

Order Cancellations:

Atlantic Medical Supply must be notified via phone (516) 249-0191, for all cancelled orders prior to 3:45pm EST on the same business day as ordered for a full refund to a customers credit card. If an order is cancelled after 3:45pm EST on the same business day website credit will be issued in the full amount of the order (including shipping). A refund voucher will be issued via email and can be applied for future orders. Refund vouchers do not expire.


Atlantic Medical Supply Inc will accept any returns as long as they are in resellable condition, and are in the original manufacturers packaging, or if the customer received the wrong item(s) due to a mistake on our part. If the customer orders the wrong item, we will accept the return as long as it is in resellable condition. Restocking fees may apply. All returns must have prior authorization. Please email customer service within 30 days of the invoice to receive a return authorization form and return shipping information. Atlantic Medical Supply Inc. can not take responsibility for any item(s) returns without the RA form supplied by Customer Service. All acceptable and approved returns (with RA form enclosed in package) will be issued a website credit voucher in the full amount of the order excluding the original shipping costs. Voucher can be used for future purchases and does not expire.

*Atlantic Medical Supply cannot accept returns of sterile items for resale due to the possibility of contamination. This includes but it not limited to:

  • Needles (Sterile or Non-sterile)
  • Syringes (Sterile or Non-sterile)
  • IV Solutions
  • IV Administration Sets
  • Catheters
  • Adhesive Bandages (Band-Aids)
  • Sterile Gauze Products
  • Expired Medical Surplus and all Clearance Items

Missing Items and Damage Claims:
Any item(s) missing from an order or damaged must be reported within 14 days of purchase.

Refund Policy:

Due to The Credit Card Processors Policy it takes up to ten (10) business days to receive a refund. This is due to the fact that it takes 5-7 business days for Atlantic Medical Supply Inc to receive payment after your credit card has been charged. If payment was made by Company Check please note the check has to clear into Atlantic Medical Supply Inc's Bank Account before a refund check can be issued. If you are unsure of any of the above listed policies, please email customer service for further clarification.

Clearance Items:

All items sold in the Medical Clearance are final sale and do not carry a manufactures warranty. All products are sold as is and any damages are noted in the item description.

State Regulations:

The customer is responsible for checking your state laws and regulations to be sure you are allowed to purchase medical supplies. Laws vary and change from state to state, so please contact your state health board to assure you are allowed to legally purchase the medical supplies you are in need of. Atlantic Medical Supply, Inc. is not responsible for any purchases that are used for illegal purposes.

Age Requirements:

You must be of legal age in your state to purchase medical supplies. Violation of this could result in your being reported to your specific state health board.

Credit Card Fraud:

Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent order. Please do not order unless you are sure you have the correct products and permissions. If you do need to cancel an order please see the refund policy below. You are not allowed by any means to make a purchase with a credit card that is not your own, even with consent. If you are caught violating this policy we will forward the transaction to the proper authorities in your region. We take credit card fraud very seriously and will file charges. All transactions are logged with IP Addresses and we will use any means to have violators prosecuted, no matter how small the transaction.